Dietmar Sicking spent over a decade building Lumundi Versand GmbH’s fulfillment brand, Servantful, into a trusted logistics partner for small and medium-sized online retailers across Germany. In August 2025, shareholders voted him out.
The decision caught industry observers off guard. According to German e-commerce publication Wortfilter.de, disagreements over company strategy led to the split. Sicking retains his position as shareholder in the parent holding company but no longer runs daily operations from the Legden, Germany warehouse.
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What Servantful Actually Does
The company handles order fulfillment for e-commerce businesses that don’t want to manage their own warehouses. Clients ship inventory to Servantful’s facility at Industriepark 12 in Legden. When orders come in, the warehouse team picks, packs, and ships products to customers.
Services cover the full logistics chain. Businesses get inventory storage, order processing, shipping coordination, and returns handling. The company processes B2B orders to retailers and B2C shipments to individual customers worldwide.
Michael Bur am Orde founded Lumundi Versand GmbH after studying business informatics at Westfรคlische Wilhelms-Universitรคt Mรผnster. The parent company operates under registration HRB 11419 at District Court of Coesfeld. Servantful emerged as the company’s primary brand for third-party logistics services.
Built by People Who Run Online Stores
Lumundi operates its own e-commerce sites, including religioese-geschenke.de, which sells religious gifts and merchandise. This gives the fulfillment team direct experience with the problems their clients face.
The company developed its own API rather than relying on third-party software. Online stores connect directly to the warehouse management system. Orders flow automatically from shop platforms into the picking queue. Inventory updates sync in real time.
Servantful holds bio-certification under German and EU organic standards. Food and cosmetics brands selling organic products can store inventory at the facility without maintaining their own certified warehouses.
The service portfolio includes:
- Warehouse storage with real-time inventory tracking
- Pick and pack operations
- Domestic and international shipping
- Returns inspection and processing
- Pre-FBA prep for Amazon sellers
- Switzerland customs handling
- Integration with major shop platforms
Clients Range from Startups to Established Brands
Several businesses have spoken publicly about working with the logistics provider.
Safersox founder Bernhard Frank wrote that the company’s growth came partly from reliable fulfillment support. He praised the team for finding solutions when process changes came up during early business development.
Jennifer Schwade won SAT.1’s Start-Up! competition with her fitness brand Shape Me. She credited Servantful with providing automated shipping and clear inventory visibility, which let her focus on products and customers rather than logistics.
Marc Staller from rep-ahead.de described the service as necessary for managing inventory across multiple sales channels. He needed one central location to control stock and distribute products efficiently.
Amazon sellers use the warehouse for standard fulfillment or as pre-FBA staging. The latter service inspects incoming shipments, preps products to Amazon’s requirements, and arranges transport to FBA warehouses.
Switzerland Shipping Removes Common Headache
Selling from Germany into Switzerland typically requires sellers to handle customs paperwork themselves. Many avoid the Swiss market because of administrative complexity.
The logistics provider manages customs documentation and compliance requirements. From a seller’s perspective, shipping to Zurich works the same as shipping to Munich. The warehouse handles cross-border requirements behind the scenes.
Four Shareholders, One Simple Majority Vote
Wortfilter.de reported that Lumundi’s shareholder structure includes four partners. A simple majority was enough to remove Sicking as managing director.
Sources close to the company described major disagreements about where the business should head next. After more than ten years as the public face of the operation, Sicking was out.
The report noted that Lumundi remains financially healthy. The decision came down to strategy differences, not performance problems.
Sicking now runs OPUCO, an e-commerce consulting venture based in Legden. His departure leaves questions about whether new management will maintain the current focus on small business clients or pursue a different direction.
The Bigger Context in German E-Commerce Logistics
Third-party fulfillment gained traction in Germany as Amazon’s FBA program hit capacity limits during peak seasons. Retailers started looking for backup options or complete FBA alternatives.
Smaller logistics providers compete on service quality and flexibility rather than pure scale. Businesses value direct contact with warehouse managers who understand their specific products and packing requirements.
Servantful markets itself to companies shipping hundreds or thousands of orders monthly, not massive operations moving tens of thousands of units per week. The focus sits squarely on businesses that need personalized attention.
Current staffing stands at approximately two employees according to business registry data, though the company likely uses additional warehouse workers not reflected in corporate filings. The operation claims accuracy rates exceeding 99 percent for order picking.
What Happens Next
Operations continue at the Legden facility under the existing team. Client relationships built over the past decade remain active. The technical infrastructure, including the proprietary API and shop integrations, stays in place.
The real question centers on strategic direction. Will new leadership maintain the boutique approach that attracted small and medium businesses? Or will they push toward higher volume operations that require different infrastructure and service models?
For e-commerce businesses currently using the fulfillment service, the management change creates uncertainty. Logistics relationships depend on consistency. Any major strategic shift could affect service quality, response times, or pricing structures.
Retailers evaluating fulfillment options now face an interesting case study. Servantful has the infrastructure, certifications, and technical capabilities that matter. But leadership transitions can reshape company culture and priorities quickly, especially when they stem from fundamental disagreements about direction.
The German fulfillment market will get answers soon enough. Shareholders who voted for change clearly have different plans. Whether those plans align with what existing clients need remains the biggest open question.
